Privacy Policy
Effective October 12, 2026
Switch On Appliance Repair LLC ("Switch On Repair", "we", "us") repairs and installs home appliances in the Denver metro area, Colorado. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact details: your name, phone number, email address and service address.
- Service details: your appliances (type, brand, model), the problem you describe, appointment times, estimates, invoices and payments.
- Photos our technician takes of your appliance and its parts during a visit.
- Signatures you give to approve work or confirm a completed job.
- Calls and texts: records of calls and text messages with our business line, voicemails you leave, and recordings of calls where you are told the call may be recorded.
How we use it
- To schedule, perform and follow up on your repair or installation
- To contact you about your appointment, including by text message if you agreed to receive texts
- To prepare estimates and invoices and to take payments
- To keep a service history for your appliances, so future repairs are faster
- To meet our legal, tax and accounting obligations
Text messages
We text you only if you agreed to it, and only about your service. See our SMS Terms. We do not sell, rent or share your mobile number or your consent to receive texts with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages. Reply STOP to any message to opt out.
Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the business, under their own privacy and security commitments:
- Our customer database and file storage provider
- Our phone and text-messaging provider
- Our card payment processor
- Parts suppliers, when we order a part for your repair (appliance model and shipping details only)
We may also disclose information when required by law.
How long we keep it
We keep service records for as long as you are our customer and as needed for warranty, tax and legal purposes. Call recordings and voicemails are kept for up to 24 months unless we need them longer to resolve a dispute.
Security
Your information is stored with access limited to our staff. Payment card details are handled by our payment processor and are never stored by us.
Your choices
- Reply STOP to stop text messages at any time.
- Ask us to see, correct or delete the information we hold about you, subject to records we must keep by law.
Contact us
Switch On Appliance Repair LLC, Englewood, Colorado.
Call or text (720) 330-3635.
Changes
We may update this policy. The effective date at the top shows when it last changed.